Frequently asked question

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Of course we would like to hear from you just send us a message and one of our representatives will get in touch with you

Tut is committed to offering the best service possible so your satisfaction is our top priority. Just let us know and we will make sure to make things right

Yes we do just get in touch with us and we will make sure to answer all your questions on this regards

Once the order is placed you can check the order status from the website and once it is shipped you can track the order from the provided tracking number.

Yes you can order a sample from the website directly by setting the order quantity to 1

You have a 14-day return window from the date of delivery to return your item for a full refund or exchange. To be eligible for a return, the item must be in its original condition, undamaged, and with all original packaging. To protect both you and us, we kindly request that you take a clear photo of the product before shipping it back. This documentation will help us resolve any potential shipping issues. Return Shipping: If the returned item is due to a supplier error (e.g., wrong item, damaged product), we will cover the return shipping costs. If you are returning the item because you changed your mind, you will be responsible for the return shipping costs. We understand that returns can be inconvenient, and we strive to make the process as hassle-free as possible. If you have any questions or require further assistance, please don't hesitate to contact our customer support team.

No, customs and taxes are excluded from the pricing

Orders are processed right away after checkout. The shipping process depends on the destination and order quantity and to get the exact time our logistics team will get in touch with you to tell you all about the process and provide you with estimated delivery time.

Yes we offer discounts on big volumes, just get in touch with us and we will make sure to get you an offer that suits your needs

"For orders weighing less than 50kg, shipping costs are automatically calculated at checkout based on the products, their dimensions, and the shipping destination. For orders exceeding 50kg, shipping costs are negotiated with our logistics team, and a representative will contact you after the order is placed."

We accept payment through Credit Card, Debit Card, Wire transfer.

We currently serve all around the world, once you place an order our logistics team will get in touch to facilitate the shipping

Each product has specifications to its MOQ requirements displayed on the product page